Vehicle Terms of Sale

1. Vehicle description and inspection

We describe the vehicle accurately and record its make, model, registration, year, recorded mileage and agreed condition. Known faults and any work promised before handover are explained before purchase and recorded in the sale paperwork.

You must view the vehicle at the garage before buying it. You can inspect it and arrange a test drive where it is safe and appropriately insured. The sale is agreed at our premises after viewing.

A used vehicle’s age, mileage, price and condition affect the standard reasonably expected of it. Viewing or test-driving the vehicle does not waive your legal rights.

2. Price, payment and deposits

The agreed total price is recorded on the sales invoice. The advertised consumer price includes any applicable VAT, mandatory charges and the warranty advertised as included. Optional warranty extensions or other extras require your agreement and are itemised.

We accept bank transfer, card or cash, subject to applicable legal limits and the payment arrangements agreed for the sale. The agreed balance must clear before the vehicle is released.

Before accepting a deposit, we explain its amount, what it reserves and the terms applying if the purchase does not proceed. Any deposit paid forms part of the purchase price.

If you withdraw from an agreed sale, any amount retained must reflect a lawful, reasonable loss directly caused by that withdrawal. We take reasonable steps to reduce the loss, account for savings or resale, explain any deduction and refund the remainder. A deposit is not automatically forfeited in every circumstance.

Deposits and payment arrangements do not remove statutory rights to reject a vehicle or receive a refund.

3. Warranty

The included third-party warranty is provided through Warranty First. The plan is selected using the vehicle’s age, mileage and eligibility when cover starts. Its level and duration are shown in the individual advert and confirmed on the sales invoice and plan schedule.

The relevant cover information is available before purchase. We provide the booklet and individual schedule at the point of sale. They explain the covered components, conditions, exclusions, servicing requirements and repair process.

Routine maintenance and specified wear are outside the plan’s cover. Mechanical or electrical failure of a component is considered under the actual plan; these terms do not impose a separate blanket exclusion on entire systems such as the clutch or brakes.

For a repair request under the plan, contact us or Warranty First promptly and obtain Warranty First’s authorisation before work starts. Servicing, repair-location, modification and contribution conditions are those of your actual plan. Work outside the accepted cover is quoted and agreed separately.

The warranty is additional to your statutory rights. You can raise a concern about the vehicle directly with us; a warranty expiry, exclusion or declined repair request does not decide our legal responsibility.

See the specific plan linked from your vehicle’s advert or our overview of all warranty levels.

4. Returns and consumer rights

The vehicle must be of satisfactory quality, fit for an agreed purpose and as described. The Consumer Rights Act 2015 provides remedies where those standards are not met.

The first 30 days

You normally have a 30-day right to reject a vehicle that did not meet these standards when supplied and receive a full refund. This is not limited to faults labelled “major”. The period usually starts the day after handover; a requested repair or replacement can pause and extend it under the Act.

Repair, replacement and later remedies

After the initial rejection period, you can usually require repair or replacement, unless the chosen remedy is impossible or disproportionate. A statutory remedy must be provided at no extra cost, within a reasonable time and without significant inconvenience.

If a repair or replacement fails, is unavailable, or is not provided within those requirements, a price reduction or final rejection may be available. A lawful deduction for use may apply to a later vehicle refund. These rights do not automatically end after six months.

Assessment and refunds

For repair, replacement, price reduction or final rejection, a defect found within six months is normally presumed to have been present at handover unless we show otherwise or that presumption is inconsistent with the circumstances. For short-term rejection, the buyer must establish that the vehicle failed to meet the required standards when supplied.

We may arrange a reasonable inspection to assess a concern, and consider other relevant evidence. Your rights are not dependent solely on our own inspection or approval. An agreed statutory refund is paid without undue delay and within the applicable legal deadline, normally no later than 14 days after we agree that you are entitled to it.

Returning a vehicle

Contact us to arrange a safe return or collection. We meet the costs the law requires us to meet, including necessary costs of a statutory repair or replacement. We do not make all recovery or transport costs automatically your responsibility.

A purchase agreed at the garage has no automatic change-of-mind return. Any voluntary return arrangement is agreed separately. Fault-related and other statutory rights remain.

5. MOT and roadworthiness

The vehicle is supplied with a valid MOT where legally required, and any new MOT or other preparation promised for the sale is completed before handover. An MOT is not a guarantee that every mechanical fault has been identified.

Known advisories and any agreed repairs are explained before purchase. An advisory does not automatically make a fault your responsibility or remove our duty to supply a vehicle that meets the applicable legal standards.

You must arrange appropriate insurance and vehicle tax before driving the vehicle, and keep it roadworthy after purchase. Existing vehicle tax does not transfer to you.

6. Ownership and registration

We must have the legal right to sell the vehicle and transfer ownership. Any outstanding finance affecting our ability to do so must be settled or dealt with under a valid agreed arrangement before handover; disclosure alone is not a substitute for valid title.

For an outright purchase, ownership passes when the agreed price has cleared, unless a different lawful arrangement is expressly agreed. Where a lender owns the vehicle, the finance agreement determines ownership.

We complete the seller’s DVLA notification and provide the appropriate new-keeper information. We explain any missing V5C or different registration process before purchase. You should check that the new log book arrives and contact DVLA if needed.

7. Liability and vehicle care

We remain responsible for our descriptions and obligations under the sale agreement and consumer law. Information supplied by a previous owner does not remove those obligations.

Responsibility for a later fault depends on its cause, the vehicle’s condition when supplied and the applicable law. Claims for additional losses must meet the legal requirements, including a connection to the breach and reasonable amounts.

Nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot lawfully be excluded. We do not exclude all liability for breakdowns, accidents, third-party repairs or lost income irrespective of their cause.

Any known outstanding safety recall is disclosed before handover and the agreed action recorded. New recalls can arise after purchase; you can check them through the official vehicle recall service.

8. Finance and part exchange

If a separate lender is involved, its approval, affordability checks and agreement apply. We confirm the payment and handover arrangements before the sale. A lender’s involvement does not remove your applicable legal rights or any duties we have.

A part-exchange allowance is agreed after assessing the vehicle and is recorded with the remaining purchase balance. You must have the authority to transfer it and disclose outstanding finance and material information about its history and condition.

If its details or condition differ materially from what was agreed, we explain the issue and discuss any change to the valuation or sale arrangements. We do not reserve an unrestricted right to change an agreed price or cancel a sale.

9. Complaints

Contact Sam Clark by phone, email, post or by visiting the garage if you have a concern. Writing is helpful for a record but is not a condition of raising a complaint or exercising your rights.

We aim to respond to vehicle-sale complaints within 14 working days. If investigation takes longer, we explain why and keep you informed. This aim does not extend a statutory refund or remedy deadline.

Our complaints procedure explains further steps and independent consumer advice. We provide alternative dispute resolution information where applicable or required. You retain the right to take appropriate court proceedings.

10. Data and privacy

We handle buyer information under UK data-protection law, including the UK GDPR and Data Protection Act 2018. We use relevant details for the sale, payment, registration, warranty, legal records and complaints.

Relevant information may be shared where there is a lawful basis, for example with DVLA, a warranty provider, service providers or authorities. Our privacy notice explains our handling of personal information and your rights.

11. Law and jurisdiction

The sale is governed by the law of England and Wales. This does not remove mandatory protections under any law applying where you live, or a consumer’s right to use a court available to them under consumer law.

12. Sale agreement

The written agreement records the vehicle, total price, deposit and balance, any part exchange, included warranty, disclosed faults and promised work. Both parties receive the agreed record. A signature confirms the agreement and does not waive statutory rights.

The fields below can be printed and completed at the garage alongside the invoice and vehicle details. This website is for adverts and enquiries; it does not complete a vehicle purchase online.