BUYING FROM CLARK’S GARAGE AND CAR SALES

Car warranties

Our cars come with a minimum three-month Warranty First repair plan. Each advert names the included level and duration and links to that level’s own page. Extended durations are available on selected cars; ask us for the options and price.

Petrol and diesel

Components and benefits compared

Listed parts means the specific components named in the booklet. All three levels have conditions and exclusions; a feature fitted to a car does not automatically qualify for repairs.

Diagnosis contributions require an authorised and paid repair. Multimedia amounts are maximum contributions. Journey’s DPF consideration is restricted to £250 and one repair per plan; injectors are limited to two per plan. Car hire, hotel/transport and other conditions are described on each level’s page.

Separate wear-and-tear limits

Journey Core and Journey only consider the specified wear items up to 110,000 miles or 10 years, whichever comes first. Journey+ uses that limit for its standard wear list, with a lower limit of 80,000 miles or seven years for cambelt, turbocharger and supercharger wear. These are separate from the criteria for starting a plan.

Hybrid

Drive plans are for full, plug-in and mild hybrids: HEV, PHEV and MHEV.

Standard Drive works alongside the manufacturer’s high-voltage battery warranty. Drive+ can bring the battery and electric motor into consideration whether or not that warranty remains active. The supplied hybrid booklet confirms the precise components and battery conditions.

Fully electric

Standard Charge works alongside the manufacturer’s battery and motor warranty. Charge+ can bring the high-voltage battery and electric drive motors into consideration whether or not the manufacturer’s battery warranty remains active. Battery degradation and excluded components follow the supplied electric booklet.

How the plan works

Your individual plan schedule confirms the level, duration, start and end dates, any customer contribution and labour allowance. Warranty First assesses repair requests at its discretion under the supplied booklet and schedule. The plan is additional to your statutory consumer rights and does not replace or restrict them.

• Follow the servicing requirements in your plan and keep the service and repair invoices.
• For the petrol and diesel plans, the Cars booklet allows no more than 1,000 miles or 30 days beyond a due service, whichever comes first.
• Under that booklet, faults present before the plan began and routine servicing are excluded. An MOT failure or advisory alone does not qualify a repair.
• Use a VAT-registered service provider or repairer and maintain a valid MOT where required.
• Get Warranty First’s authorisation before repair work begins.
• You are responsible for any applicable customer contribution or shortfall beyond the agreed repair payment.

The detailed Journey summaries use the Cars booklet. Hybrid and electric summaries use Warranty First’s current product pages; their own booklets set the complete component lists and conditions. Always use the documents supplied with your individual car.

If your car develops a fault

1. Report it promptly.

   Contact us or Warranty First with your vehicle and plan details. Stop driving if continuing could worsen the fault or affect safety.

2. Arrange the requested diagnosis.

   Warranty First may ask for a garage report, service records, MOT details, proof of ownership or repair invoices.

3. Wait for authorisation.

   Do not start repair work until Warranty First has reviewed and agreed the request.

Warranty First’s current plan range